Submit a Maintenance Request

    Work order requests submitted here will be responded to as quickly as possible during normal business hours Monday through Friday 8:30 a.m to 4:30 p.m. You may also call our Leasing Office at 815-964-RENT to submit a maintenance request.

    If our Office is closed and you have an urgent maintenance need such as those listed below, please call (815) 315-0690. Our answering service will then contact our on-call staff. 

    Please note the following are examples of urgent maintenance items:
    o   Flooding or water leaking into the floors, walls, ceilings
    o   No water
    o   No heat (during cold weather conditions)
    Other items that immediately threaten the health, safety of residents or could cause significant property damage, Please call *911 in the event of a crime, fire or life/safety issues

    *Lock-outs - Tenants are responsible to contact a locksmith as our staff does not handle after hours lockouts.  Tenants may come to the office during regular business hours to obtain a duplicate key for entry upon providing proper identification.

    *By submitting this maintenance request, please understand you are giving permission to enter if you are not home.